Delivery
Delivery
We'll send you a dispatch email to let you know they're on their way. Our warehouse is open for for dispatch Monday-Friday.
Most parcels will arrive within 1-2 days for first class delivery and 5-7 days for standard delivery, but this is not guaranteed. If your order hasn't arrived within 14 working days and the tracking has not updated, please get in touch and let us know! We will you need you to wait for this time to pass until we can process a missing item claim.
We send most orders on a traceable/tracked service because we know how important it is for you to be able to see when your orders are due to arrive, and for them to come in good time. We've found this Royal Mail service to be super speedy on the whole, and very reliable!
Standard delivery
Please allow 2-3 working days for us to process your order, before it goes out for delivery.
Standard delivery is a flat rate of £4.50 for all UK orders, or FREE if you spend over £55.
First class delivery
If you order first class, we will aim to despatch your order within 1 working day.
First class delivery is a flat rate of £5.50 for all UK orders.
FREE UK Delivery on all orders over £55
Get FREE standard delivery to the UK mainland when you spend £55 or more (after any discounts) - simply select the Free Standard Delivery at checkout if you are eligible!
International Delivery
We do deliver internationally, and use Royal Mail International Tracked for this service (a tracked service). For estimates of the delivery cost, see below. Please note that you will be responsible for paying all import duties and taxes on the item, so please bear this in mind when you order.
Unfortunately, we cannot deliver to EU countries at this time.
We have included some of the most popular examples of countries in each zone. For a comprehensive list of countries included in each zone, take a look at http://www.royalmail.com/international-zones for further guidance.
Delivery price is dependent upon the weight of your order and will be calculated at checkout. Delivery estimates are 5-7 days for the World Zones 1 & 2.
Where we deliver
World Zone 1
Delivery estimate: 5-7 days
USA, Canada, South America
World Zone 2
Delivery estimate: 5-7 days
Australia, New Zealand
For any delivery queries or questions, please get in contact with us via email at info@mysewingbox.co.uk or give us a ring and we will do our best to get back to you within 48 hours!
Delivery Time Estimates/Late deliveries
Most of our parcels arrive promptly but we cannot guarantee delivery times and this is just an estimate. Please allow up to 12 working days for your parcel to arrive from the date of posting (UK). We use Royal Mail for most deliveries, who are generally pretty quick, but occasionally they can take a little longer. If your order still hasn't arrived 12 working days after it was sent, please get in touch with us for us to arrange either a replacement or a refund.
For international items, please allow up to 20 working days from when your delivery was due for Europe and 25 working days from when your delivery was due for the rest of the world. If it has not arrived by then, please get in touch with us for us to arrange either a replacement or a refund.
Return Postage
If you'd like to return an item (unfortunately we cannot accept returns on cut fabrics and trims) then you will need to pay for the return postage of the item to us. We recommend you send this on a tracked service for peace of mind. We will process your refund when we receive your goods back to us in good saleable condition. Please make sure you include a note with your order number on!
