Free UK delivery on orders £45+

Returns Policy 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You have 14 days from receipt of your goods to let us know you would like to return an item - after this time, we cannot accept a return.
Several types of goods are exempt from being returned. We cannot accept returns cut lengths of fabric or ribbon/trims unless faulty.
Non-returnable items:
Project boxes
Subscription boxes
Cut lengths of fabric
Cut lengths of ribbon/trim
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer. 
There are certain situations where only partial refunds are granted: (if applicable):
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, dependent upon if the goods have been received in saleable condition.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3-5 days. 

Late or missing refunds (if applicable)

Refunds take approximately 3-5 working days to process. If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
info@mysewingbox.co.uk.

Exchanges

We only replace items if they are defective or damaged. In this instance, let us know that your item is defective or damaged and we will exchange, replace or refund you for the item. We do not offer direct exchanges on non-faulty/damaged items - in this case you will need to return us the original item at your own cost for a refund on the original item, and then order the replacement item you would like separately. Send us an email at info@mysewingbox.co.uk to let us know you want to return, and send your item to: My Sewing Box, 38 Kinson Road, Bournemouth, BH10 4AL.
We cannot refund made-to-order items such as cut fabrics/trims, project boxes and subscription or one-off boxes.

Shipping

To return your product, you should post your product to: My Sewing Box, 38 Kinson Road, Bournemouth, BH10 4AL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Returns/refunds for classes
If your class is more than 3 weeks away and you wish to cancel or rebook to another date, please let us know - we will do our best to book you onto the next available class or give you a full refund. If your class is less than 3 weeks away from when you want to cancel, unfortunately we cannot offer you a refund - this includes in the case of illness, medical or family emergency and medical appointments. We cannot offer a refund or a change of class at any point during the 3 weeks leading up to the class or after the class, if you do not attend.