How do I add a discount code to my order?
Discount codes can be added to your order at the checkout page, when you see the discount code box and prompt for codes. Please note that discount codes cannot be used in conjunction with subscription boxes or any other discount.
How do I order a certain length of fabric?
All our fabrics are sold by either quarter metre or by fat quarter - the listing will tell you which. Most quilting fabrics are by the fat quarter, and dressmaking fabrics by quarter metre. We cut fabrics as a continuous piece where possible, but please note that if you order fat quarters in an odd number, you may receive a separate cut fat quarter in addition to the rest as a whole length. If we cut it as a continuous piece, it will be cut as a continuous length with an extra fat quarter square on one end.
Please be careful to make sure you have selected the correct length you need, as once cut, fabrics cannot be returned unless faulty.
Eg. if you require 1.75 metres, add 1x "1.5m" and 1x "0.25m" to your basket and we will send you a continuous length of 1.75m of the selected fabric.
Where do you deliver?
We deliver to anywhere in the world! See the Delivery Info page for more details on pricing and delivery times. Just supply us with your full address at checkout!
Can I return items?
Under the distance selling regulations, you have 7 working days to return an item if you are not satisfied. The cost of returning the item lies with the buyer, and we will not refund an item until we have received the goods. Therefore, it is your responsibility to ensure that you send your return by guaranteed post if you wish to guarantee a refund. Cut fabrics count as personalised goods, so under the Regulations, we cannot offer a refund on cut lengths of fabric, unless faulty. We thank you for your understanding in this matter.
My item is a gift, is there anything I need to do?
If your item is being sent as a gift, let us know if you want us to include a personal note from you and what you would like it to say. If you don't want to include a note, make sure you tell your recipient you are sending them something as unfortunately we can't give out your personal information to them regarding the order due to GDPR regulations. We don't include printed receipts or order notes with any parcels so your recipient won't know how much you spent!
Can I come and view your fabrics?
You can come and view all of our fabrics at our shop premises in Bournemouth - we are open weekdays and Saturdays. If you want to examine the quality, colour or weight of the fabrics and can't get to the shop, you can order samples from us for free.
How do I contact you?
You can contact us via email at firstname.lastname@example.org, phone 01202 385259, or by filling in an online contact form on the bottom right of any page. Please note we are only available on the phone during shop opening hours, but you can leave a message for us.
How do I stay up to date with changes and your latest products?
You can sign up to our newsletter here, and we will send you regular emails about our latest products, special offers and any changes. You can also find us on Twitter, Facebook, Pinterest, Instagram and Google+ by using the buttons at the bottom of the page
Can you send out samples?
Yes, we are happy to send out samples - we realise that you often like to feel a fabric in your fingers to understand it before you buy, which isn't always possible if you don't live nearby!
To order a sample of any fabric, simply send us an email at email@example.com letting us know what samples you would like.
What do I do if my item hasn't arrived?
Most of our parcels arrive promptly within 3-5 days but we cannot guarantee delivery times and this is just an estimate. Please allow up to 10 working days for your parcel to arrive from the date of posting (UK). We use Royal Mail for most deliveries, who are generally pretty quick, but occasionally they can take a little longer. If your order still hasn't arrived 10 working days after it was due, please get in touch with us for us to arrange either a replacement or a refund.
For international items, please allow up to 20 working days from when your delivery was due for Europe and 25 working days from when your delivery was due for the rest of the world. If it has not arrived by then, please get in touch with us for us to arrange either a replacement or a refund.